Refund & Return Policy

Every piece undergoes strict quality inspection before dispatch.

In the rare case of a damaged or incorrect item:

• A complete unboxing video (from sealed parcel to full product reveal) is mandatory.

• The video must be continuous and unedited.

• Claims must be submitted within 72 hours of delivery.

Without an unboxing video, we may not be able to process claims.

Please note:

• We do not offer returns or exchanges due to change of mind.

• We do not offer exchanges based on sizing preference.

• Approved refunds are processed within **7–10 working days**.

• Complimentary gifts are non-refundable and non-exchangeable.

As every piece is made-to-order, we encourage careful size selection before purchase.